Management Trainee Job Opening In Gurgaon 2026!!!
Genpact announced job vacancy for the post name of Management Trainee. The place of posting will be at Gurgaon. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Genpact |
| Qualification | Graduate |
| Skills | Strong organization skills |
| Category | Operations |
| Work type | Onsite |
| Position | Management Trainee |
| Location | Gurgaon |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | BFS048420 |
Inviting applications for the role ofManagement Trainee, Customer Care. In thisrole, you will be responsible for liaisingbetween the Operations Leader and the teamof associates, to ensure the client’s servicesare delivered promptly and accurately inaccordance with the Service LevelAgreement’s. You are encouraged to driveteam performance, ensuring daily service levelmetrics are met while maintaining a high levelof accuracy, providing mentorship anddevelopment to associates, facilitating team.
ROLES AND RESPONSIBILITIES
- Responsible for delivering and facilitatingtraining through a variety of deliverymethods across new hire and tenuredparticipants
- Managing the day-to-day activities of theteam.Should be responsible for customerservice and collection deliverables.
- Must have knowledge of RPC, PTP, SkipTracking and other basic collectionoperations.
- Motivating the team to achieveorganizational goals.Should be operation expert and able tohandle 15-20 resources
- Notification details will be hidden duringsharing or screen recordingnecessary coaching and training toimprove the overall team/collectorperformance
- Monitor and evaluate calls usingevaluation standards and forms mandatedby the clientProvide analysis in evaluated calls andidentify gaps that impact KPls
- Conduct calibration sessions withSupervisors and Team Leaders, facilitatesynergy sessions/team huddles tocommunicate updates and TD/MTDperformanceDevelopment and implementation oftraining strategies that will impact site CQmetrics, decrease defects and regulatoryviolations and other key performancemetricsAlarlc cacaith athar maabarcafthaNotification details will be hidden duringuresharing or screen recording
REQUIRED SKILLS AND QUALIFICATION
- Expertise of Collection and CustomerService KPIs.
- Excellent written and verbalcommunication skills
- Should be flexible in shift timings
- Strong organizational skills to give theteam direction.
PREFERRED QUALIFICATION
- Comfortable presenting to group andproviding coaching/feedbackWorking knowledge of Microsoft Office Applications (Word, PowerPoint, Excel)
- Work experience in Collection or Customer Service as TeamLead/Supervisor.
APPLY LINK – https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=BFS048420&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta
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