Remote Associate Service Desk Representative Job Openings in India 2026!!!
Diebold Nixdorf announced job vacancy for the post name of Associate Service Desk Representative. The place of posting will be at Remote. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows
| Company name | Diebold Nixdorf |
| Qualification | Graduate |
| Skills | Excellent communication skills |
| Category | Service Operations |
| Work type | Remote |
| Position | Associate Service Desk Representative |
| Location | Remote |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | 18072 |
Provides proactive user helpdeskservices to inbound customer servicerequests. Diagnoses and resolveshardware and software issues,performs software distribution,creates and updates tickets to reflectchanges and works with customers toensure appropriate levels ofengagement and communication.Uses available tools and resources,including remote tools, to accomplishtasks.
REQUIRED SKILLS AND QUALIFICATION
- Answers inbound customer callsand / or transforms informationfrom any customer service channelinto the ticket system.
- Checks to ensure reportedincidents are covered by contractand that all caller information,including address details, are correct
- retrieves customeragreement on cost if no contractexists.
- Engages with customers to furtherunderstand reported issues andprovide guidance, according tosolution tree and knowledge baseprotocol, to diagnose and solveincidents (that is, , password resets,software configuration, etc).
- Uses remote tools to troubleshoot,analyze and resolve technicalissues.
- When resolution is unsuccessful,escalates issues according toestablished procedure and informs.
- Monitors the Universal WorkQueue (UWQ) revision of assignedtasks, creating and updating ticketsto reflect changes (that is,,cancelations, additionalinformation).
- Informs manager or dedicatedIRM team in case of customerescalations.
- Documents all activity andupdates the appropriate knowledgemanagement, reporting and othersystems.
- Ensures high levels of customersatisfaction at all times.
REQUIRED SKILLS AND QUALIFICATION
- Education or equivalent workexperience required.
- Minimum of 0-2 years of relevantexperience or equivalentcombination of education andexperience in Service Desk Support.
- Good local/client’s language skills(Written and spoken) as well asbusiness English skills (Written andspoken) required.
APPLY LINK – https://eeug.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/18072
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