Trust & Safety Associate Job Openings in Hyderabad 2025!!!
Accenture announced job vacancy for the post name of Trust & Safety Associate. The place of posting will be at Hyderabad. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Accenture |
| Qualification | Graduate |
| Skills | user generate content moderation |
| Category | Trust & Safety |
| Work type | Onsite |
| Position | Trust & Safety Associate |
| Location | Hyderabad |
| Salary | As per company norms |
| Job type | Full time |
| Requisition Id | AIOC – S01596867 |
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently to potentially objectionable and Sensitive content (e.g., graphic, violent, sexual, or egregious).Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide
the support and resources needed to perform their
role responsibilities. Active participation in
Accenture’s well-being support program, designed
specifically for the Trust & Safety community,
provides valuable skills to promote individual and
collective well-being.
ROLES AND RESPONSIBILITIES
- 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders,providing product information, and resolving any concerns.
- 2. Issue Resolution: o identify and resolve customer issues and complaints effectively.What are we looking for? o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and help attitude with all customer interactions.
- 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies,and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products,services, or policies.
- 4. Chat Handling: Manage multiple customer chats simultaneously while maintaining a high level of customer service. Ensure that chat responses are efficient, clear, and accurate.
REQUIRED SKILLS AND QUALIFICATION
- Any Graduation·
- Years of Experience: 1 to 3 years.
- Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries.Tone and empathy: The ability to deliver customer-friendly,empathetic responses
APPLY LINK – https://www.accenture.com/in-en/careers/jobdetails?id=AIOC-S01596867_en
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