CSG Trainee Job Openings in Noida 2025!!!
Capgemini announced job vacancy for the post name of Contact Support Group (CSG) Trainee. The place of posting will be at Noida. Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description roles and responsibilities are as follows.
| Company name | Capgemini |
| Qualification | Diploma/ Graduate |
| Post Name | CSG |
| Category | Customer Support/ IT Service |
| Work type | Onsite |
| Closing date | 15 October 2025 |
| Location | Noida |
| Salary | ₹3.25 LPA (₹3 LPA + ₹25K one-time incentive) |
| Job type | Full time |
The CSG (Contact Support Group) is
Capgemini’s Cloud & Infrastructure
Services (CIS) division that manages
IT infrastructure incidents and
service requests through digital and
traditional channels such as email,
chat, and Al-driven tools. CSG focuses
on providing A-based IT support and
cloud infrastructure management for
global clients. You’l play a key role in
problem-solving, customer
satisfaction, and incident
management using modern tools and
analytics to improve user experience.
ROLES AND RESPONSIBILITIES
- Deliver top-quality technical support and customer service via phone, chat, and email.
- Manage and prioritize support tickets based on urgency and category.
- Track, update, and close tickets while keeping customers informed.
- Use business intelligence tools analyze customer data and improve support efficiency.
- Provide first contact resolution for customer queries..
- Troubleshoot issues related to internet connectivity, passwords,and account access.
- Utilize Capgemini’s AI bot CHIP for faster and smarter problem resolution.
- Contribute to knowledge management by updating FAQs and troubleshooting guides.
- Handle customer interactions in a professional, courteous, and empathetic manner.
- Be flexible to work in 24×7 rotational shifts across regions and time zones.
REQUIRED SKILLS
- Excellent communication and interpersonal skills.
- Good English speaking and writing ability.
- Basic computer knowledge and troubleshooting skills.
- Strong problem-solving and multitasking ability.
- Willingness to work in night shift and relocate if required.
ELIGIBILITY CRITERIA
- Candidates must have completed a 3-year Diploma or Graduation in2025.
- Both Freshers and Experienced candidates can apply.
SELECTION PROCESS
- Shortlisted candidates will receive an invite for an online assessment and virtual interview.
- The selection process will be conducted entirely online.
- Candidates must arrange their own internet and system setup forthe test.
APPLY LINK – https://app.joinsuperset.com/join/#/signup/student/jobprofiles/3a776dbf-8e0a-48da-9bda-c26e442567be
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