Service Desk Technician L1 Job Openings in Bangalore 2026!!!
CGI announced job vacancy for the post name of Service Desk Technician L1. The place of posting will be at Bangalore. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | CGI |
| Qualification | Graduate |
| Skills | Basuc Knowledge of Windows OS, retail applicable, POS System |
| Category | Infrastructure/ Cloud |
| Work type | Onsite |
| Position | Service Desk Technician L1 |
| Location | Bangalore |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | J0126-1483 |
Life at CGI is rooted in ownership,teamwork, respect and belonging.Here, you’l reach your full potentialbecause you are invited to be anoWner from day 1 as they worktogether to bring their Dream to life.That’s why they call themselves CGI Partners rather than employees. Theybenefit from their collective successand actively shape their company’s strategy and direction.
ROLES AND RESPONSIBILITIES
- Serve as the first point of contactfor IT support requests fromretail store employees.
- Troubleshoot and resolve issuesrelated to: POS systems Barcodescanners Cash drawers Paymentterminals (EDC machines) Printers & label printers Handheld devices (HHT/RDT)Store desktops, laptops, andtablets. Provide remote assistance viaphone, remote tools, chat, orticketing systems.
- Log and document all incidentsand service requests in the ITSMtool (ServiceNow).Categorize, prioritize, and assigntickets as per SLA guidelines.
- Achieve high first-call resolution(FCR) by following knowledgebase guides.L2/L3 teams with completetroubleshooting notes.
- Support store applicationsincluding POS O software,inventory systems, CRM tools, andworkforce management tools.
- Assist in price update failures,inventory sync issues, and storeopening/closing process support.
- Monitor real-time POSconnectivity and store uptimeissues.
- Maintain detailed ticket notesand troubleshooting steps.
- Update knowledge base articlesand SOPs for recurring issues.
- Submit daily/weekly operationalreports if required.
- Follow ITIL best practices forIncident, Request, and ProblemManagerment.
- Ensure adherence to security,data privacy, and retailcompliance policies.
- Support critical retail periods(weekends, holidays, sale events).
REQUIRED SKILLS AND QUALIFICATION
- Basic knowledge of Windows OS,retail applications, and POSsystems..
- Familiarity with hardwareperipherals (printers, scanners,payment devices).
- Understanding of network basics(LAN/WAN, IP, DNS, DHCP).
- Experience using ticketingsystems (ServiceNow, Remedy,etc.).
- Strong communication andcustomner service skills.
- Ability to work under pressureduring peak retail hours.
- Good problem-solving andanalytical thinking.
- Team player and quick learnerWork from Office all five days of week Notification details will be hidden duringsharing or screen recording
Apply link – https://cgi.njoyn.com/corp/xweb/xweb.asp?Page=JobDetails&Jobid=J0126-1483&BRID=1272510&lang=1
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