Associate Service Desk Analyst Job Opening in Bangalore 2026!!!
CSC Global announced job vacancy for the post name of Associate Service Desk Analyst. The place of posting will be at Bangalore. Candidate who have completed Graduate/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | CSC Global |
| Qualification | Graduate |
| Skills | Knowledge of Network, AD, Messageing and infra issue Troubleshooting |
| Category | Technology administration and support |
| Work type | Hybrid |
| Position | Associate Service Desk Analyst |
| Location | Bangalore |
| Salary | As per company norms |
| Job type | Full time |
| Requisition id | 14748 |
You will work as a member of the Global |Organization, in a newly formed global IT Serviceteam, reporting to the Service Delivery Manager. You will provide local support to onsite users and remotesupport to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilising our internal knowledge base and be able to communicate effectively with other IT teams. Thisrole sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced ITpractitioners are welcome, but weight will be given to customer focused individual who show the right”can-do” attitude and a voracious appetite for work inan exciting and vibrant team.
ROLES AND RESPONSIBILITIES
- Providing support to all internal/external transformer tech/operational queries.
- Work closely with Service Delivery, Internal Infra team, to identify and get issues fixed by Product and Tech teams.
- Ability to find gaps, issues,improvements in the system.
- You understand, investigate, and solve complex and challenging technical problems.
- Regularly track various metrics and Kp associated with TechOps Centre, adhering todefined SLA’s and the ITIL best practices.
- Participate in on-call rotation basis, Rotational shift.
- Implement robust monitoring and alerting systemand optimize for scale and performance.
- Responsible for debugging the reported issuesand performing the root cause analysis Creating /Writing Service Desk Procedures and End UserManuals.
REQUIRED SKILLS AND QUALIFICATION
- A solid, energetic, flexible, and pragmatic teammate for the existing team that can copewith a rapidly changing circumstances in adynamic environment.
- Educational qualification: Graduate or Equivalent diploma
- ITIL certification or a willingness to undertake.
- Experienced in support of Windows 0S, Microsoft office, Microsoft Exchange, Active Directory account management.
- Knowledge of Network, AD, Messaging and Infra issues Troubleshooting.
- A disciplined approach to implementation,support, and documentation.
- Self-starting and self-motivated and professional with ability to take on responsibility.
- Result driven and are always looking for improvement opportunities.
- Willingness to learn and to upskill technical knowledge.
APPLY LINK – https://hczw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/14748
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