Technical Support Analyst Job Openings in Remote(WFH).
Yuno announced job vacancy for the post name of Technical Support Analyst. The place of posting will be at Remote (WFH). Candidates who have completed Graduates/ Engineering/ Post Graduate with Freshers and Experience are eligible to apply for this Job. More details about qualification, job description, roles and responsibilities are as follows.
| Company name | Yuno |
| Qualification | Graduate |
| Skills | Problem solving, API Troubleshooting, Scripting knowledge |
| Category | commercial implementation & technical Support |
| Work type | Remote (Work From Home) |
| Position | Technical Support Analyst |
| Location | Remote (Work From Home Jobs) |
| Salary | As per company norms |
| Job type | Full time |
| Requisition Id | Na |
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payments capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.
ROLES and RESPONSIBILITIES
- Monitor our real-time monitoring system to proactively identify and address potential incidents before they escalate, ensuring minimal impact on clients.
- Provide Level 1 and Level 2 technical support for client requests, acting as the firstline of defense to resolve issues, answer queries, and escalate critical incidents to internal teams when necessary.
- Operate as part of a 24/7 global team,ensuring continuous coverage, timely responses, and effective incident management.
- Assess the nature and urgency of technical issues to determine the appropriate resolution path.
- Communicate technical matters in a clear and understandable way to both technical and non-technical stakeholders.
- Log and categorize all client interactions and incidents accurately, contributing to an organized and searchable knowledge base.Collaborate closely with Product,Engineering, and Implementation teams to resolve escalated issues and share insights for process improvements.
- Suggest enhancements to monitoring workflows, operational processes, and client communication strategies.
- Participate in on-call duties, incident report, and post-mortem analysis to drive continuous improvement.
- Ensure key performance metrics (SLAs,CSAT, Time to Solve) are consistently met and support queues are well-managed.
REQUIRED SKILLS AND QUALIFICATION
- 1+ year of experience in a client- facing technical support role (Level1 or Level 2),preferably in SaaS, fintech, or payment technologies.
- knowledge of monitoring tools.
- Understanding of APls, with the ability to troubleshoot APl calls, read JSON payloads,and assist clients with basic integration or connectivity issues.
- Basic coding/scripting knowledge (e.g.,Python, JavaScript, or similar) to debug simple issues, interpret code snippets, and collaborate effectively with engineering teams.
- Strong, creative problem-solving skills withan analytical mindset.
- Ability to maintain composure and effectively prioritize in high-pressure or urgent situations.
- Driven by innovation, collaboration, and the opportunity to make a positive impact.
- Accountability – taking ownership of situations and being responsible for outcomes.
- Focus – meeting and exceeding current roles expectations before launching new initiatives.
- Fluent in English.
BENEFITS
- Competitive Compensation.
- Remote work – You can work from everywhere!
- Home Office Bonus
- We offer a one time allowance to help you create your ideal homeoffice.
- Work equipment.
- Stock options.
- Health Plan wherever you are.
- Flexible Days off.
- Language, Professional and Personal Growth course.
APPLY LINK – https://jobs.lever.co/yuno/da3c7b3f-edf7-4012-84f9-afdde7a607ed/
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest Jobs do not charge any fees for sharing job information. Jobs for mnc strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
